FAQs
What are your delivery options?
UK Nationwide Delivery starts at £4.35 and is a 2 to 4 day working service. now available! Delivery is 2nd Class with Royal Mail – 2 to 4 working days from dispatch. Please note Royal Mail are currently advising that parcels can take up to 10 working days for delivery.
All our sweet pouches, boxes etc are handmade, tissue wrapped, tagged and boxed by us! Due to us making everything to order, we aim to dispatch your order within 1 to 3 working days.
What if I'm wanting a large party order?
Large party orders should be discussed with us prior to ordering to make sure we can meet your requirements! Either message us on Social Media or send us an email and we will be happy to help! daisysdailydelights@outlook.com
What are your delivery charges?
UK Standard Shipping starts at £4.35 and is a 2-4 working service from dispatch – we aim to have all orders dispatched within 24 hours.
Can I personalise my order?
Yes! All orders can be personalised with a gift message just let us know in the notes section at checkout what you would like!
What if there is a problem with my order?
In the unlikely event that something is wrong with your order, don’t worry, we can be reached via our email hello@daisysdailydelights.co.uk or through our various social media channels. We aim to provide a response as swiftly as we can to resolve the issue!
Unfortunately, we cannot accept returns on any food items, other items can be returned within 14 days of delivery as long as they are unopened and in perfect condition.
Personalised items – once an order is placed for a personalised item, you can cancel within 1 hour free of charge. If cancelling after this time, there will be a 50% charge.
The customer must pay for any postage to return items and original postage will not be refunded.
Where can I find allergen information?
We have all allergen information on each product in our store, you can view this by scrolling down the page.
How have you adjusted to various government restrictions such as social distancing?
Our team closely follow any developments in the fight against Covid-19. When new guidance is provided we alter the way we operate in order to match the guidelines, ensuring both your safety and the safety of our staff. Orders and deliveries are all contactless with strict social distancing measures employed in manufacturing to minimise the risks.
What is our refund policy?
We cannot accept returns on any food items, other items can be returned within 14 days of delivery as long as they are unopened and in perfect condition.
With regards to personalised items, once an order is placed for a personalised item, you can cancel within 1 hour free of charge. If cancelling after this time, there will be a 50% charge. Once the product is shipped, the window for a refund ends, unless the product is not what was ordered.
The customer must pay for any postage to return items and original postage will not be refunded.
If a package if deemed “lost” by Royal Mail, a refund will be given. Please note this may take up to 30 days.
We do not take responsibility for items delivered late by postal services.
Please note, that sweets/chocolates in shapes, numbers and initials may move around during transit – we do not accept responsibility for this and refunds will not be given.
We will also not accept liability for any damaged goods by the postal service, or melted goods that are delivered.